Greenbacks Cash Option - Home Protection Plus

Frequently Asked Questions

GreenBacks Cash Option

What happens if a covered HVAC system or appliance in my plan cannot be repaired?

If an appliance cannot be repaired and you have not added GreenBacks Cash Option, then you would need to replace the appliance. The GreenBacks Cash Option and Water Heater Replacement add-ons help cover the cost of replacing an appliance when repairs aren’t possible.

Can I make a claim for service right away?

For all protection plans and the air conditioning add-on, your coverage will begin 15 days after enrollment. For GreenBacks Cash Option protection, coverage begins 30 days after enrollment. For the Water Heater Replacement add-on, your coverage will begin 90 days after enrollment.

Are plans available that will provide full replacement of appliances

Our Water Heater Replacement add-on will replace your water heater when repairs are not possible. Currently, our plan options do not offer full replacement for other appliances.

NO OUT-OF-POCKET CHARGE FOR COVERED REPAIRS

No service call charges. No parts or labor charges.

BUDGET-FRIENDLY MONTHLY PAYMENT

Included on your monthly DTE Energy bill.

HELP LINE OPEN 24x7x365

When appliance issues happen, call us anytime.

5 good reasons to give yourself Home Protection Plus:

Covered appliance repairs are free. No service call charges. No parts or labor charges.
A single furnace or A/C repair can cost $300, $400 or more. With Home Protection Plus, you'll have a single, predictable monthly fee—and no budget-busting surprises.
Plumbing Protection guards against budget-breaking problems. Pure peace of mind!
If something goes wrong, you'll have just one number to call for a repair pro you can trust.
Your low monthly fee is included on your DTE Energy bill. No separate payments to remember or checks to send.

What Customers Are Saying About Home Protection Plus

"My Home Protection Plus plan is definitely worth having. It is peace of mind and worth every penny each month."

D.Y. Commerce Twp.

"Best investment ever."

J.V. Canton

"From the phone call to the end of the service call everyone and everything was handled courteously and efficiently."

C.C. Grand Rapids

"He fixed the air conditioning and saw a problem we would have had with our heating in the winter, so he ordered the part and came back and put it on. He was great."

O.B. Inkster

Find a plan that's right for you! Or call 800.556.0011 to enroll by phone.

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The Home Protection Plus program is not regulated by the Michigan Public Service Commission. Repair service programs may be available from another provider. By signing up for Home Protection Plus repair coverage, you are not switching your electric or natural gas utility and service. Your regulated utility rates and the conditions of your service are not affected by activation of Home Protection Plus or by your decision to use the services of another repair service provider.

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