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Scheduling HPP Service Calls to your home
Because the health and safety of our customers and employees is our top priority, DTE is doing its part to mitigate further spread of COVID-19 by complying with Governor Gretchen Whitmer’s executive order issued on Monday, March 23, 2020.
At this time, we are scheduling service appointments for essential services only, such as no heat, no hot water and refrigeration issues. We respectfully ask that all other requests for service be avoided at this time.
These actions will help to protect our customers, communities and dedicated health care professionals.
When you contact us for service, our call center representatives will inquire about your health and the health of any individuals living in your home.
Additionally, we’ve implemented guidelines for employees who are in direct contact with customers, including avoiding contact with non-work surfaces, wearing protective face masks and gloves, and washing/sanitizing hands before and after entering homes.
If you’re feeling ill and your appointment can wait, please contact us at 1-800-556-0011 to reschedule.
Start Your Protection Against Costly Appliance Repair Bills Today
Home Protection Plus® gives you repairs at no out-of-pocket charge for your central A/C, major appliances and furnace . Enter your ZIP code to find out what's available to you.
Discover the power of Home Protection Plus®!
Appliance Repair Plans
Protect your major household appliances—furnace, A/C, kitchen and laundry—at a monthly cost that fits your budget a lot better than a big repair bill. And enjoy one-call repairs with no out-of-pocket charges if something goes wrong.
Plumbing Protection
Plumbing leaks, clogs and sump pump failures can cause major headaches. A Home Protection Plus Plumbing plan gives you repairs with no out-of-pocket charges, 24x7x365 access to our repair pros—plus no out-of-pocket trip or after-hours charges.
Whole Home Protection
The works. For the real peace of mind, choose Whole Home Protection and give yourself one call for repairs to your appliances and plumbing systems with no out-of-pocket charges.
Protect What's Most Important to You. We're Flexible.
Home Protection Plus plans come in all shapes and sizes, to suit your needs and budget. Choose the level of protection that fits your home, and the low monthly payment will be conveniently included in your DTE Energy bill.
Core
The essentials—no out-of-pocket repair charges for your furnace and water heater.
Kitchen
Add protection for your refrigerator, major cooking appliances and dishwasher.
Laundry
Enhance your plan with repair protection for your washing machine and dryer.
Ultimate
"Customer preferred" best value!
Plumbing
Low- and no-deductible repairs to clogs, leaks, and sump pump failures.
GreenBacks℠ Cash Option
Gives you cash toward a new appliance if yours can't be repaired.
What Customers Are Saying About Home Protection Plus
"My Home Protection Plus plan is definitely worth having. It is peace of mind and worth every penny each month."
D.Y. Commerce Twp."Best investment ever."
J.V. Canton"From the phone call to the end of the service call everyone and everything was handled courteously and efficiently."
C.C. Grand Rapids"He fixed the air conditioning and saw a problem we would have had with our heating in the winter, so he ordered the part and came back and put it on. He was great."
O.B. Inkster