At DTE Energy, the safety of our employees and customers remains our top priority. That’s why we’ve been working closely with medical experts to implement safety procedures that will help keep our team members, and you, as safe as possible as we gradually resume important work.

At this time, HPP is scheduling work related to furnaces, hot water heaters, boilers, refrigerators and clothes washers and dryers. We will be adding additional appliances in the coming weeks.

When you see or interact with our crews, know that they will be following medically recommended safety protocols, including social distancing, wearing face masks and gloves, washing/sanitizing hands before and after entering homes, and avoiding contact with non-work surfaces. We need your help too — please keep a safe distance (at least six feet) from our crews to allow them to do their work as quickly and safely as possible.

When you contact us for service, our call center representatives will inquire about your health and the health of any individuals living in your home.

These actions will help protect our customers, communities and dedicated health care professionals.

If you begin to feel ill and your appointment can wait, please contact us at 1-800-556-0011 to reschedule.