Privacy - Home Protection Plus


Last Modified: August, 2018

DTE Energy and its affiliate companies ("Company") understand your concerns about the use of your personal information online and are committed to protecting your privacy. We have implemented the following online privacy policy ("Privacy Policy") to give you a better understanding of how we handle your information.

The Company may offer one or more interactive pages for children under the age of 13. The Company does not collect or maintain any personal information from children when they interact with those respective pages.

This Privacy Policy applies to the DTE Energy Web site ( as well as all other DTE Energy affiliates' sites, unless modified by a privacy policy on the respective DTE Energy affiliate site ("Affiliate Privacy Policy"). Please check any DTE Energy affiliate site for an Affiliate Privacy Policy. If there is a conflict between this Privacy Policy and the Affiliate Privacy Policy, the Affiliate Privacy Policy takes precedence.

For research and marketing purposes, we routinely collect the browser type and version and IP (Internet Protocol) address of visitors to our Web sites (see our policy regarding cookies).

If you choose to use online customer services, including online payment services and product or service enrollment, or if you use our online job application process, you will be asked to provide personally identifiable information. This may include your account number, name, mailing address, full or partial Social Security number or tax identification number, phone number, email address, financial information, etc. as appropriate and necessary for the online services you have selected. Your personal information will not knowingly be shared with any other organization for commercial purposes. The Company limits access to information or documents that contain your Social Security Number and ensures—to the extent practicable—the confidentiality of your Social Security Number.

DTE Energy may set cookies in order to automatically measure visits on its Web sites and improve your browsing experience by storing information, including your own selections and preferences, on your device. We do collect the browser type and version and IP (Internet Protocol) address of visitors. We also gather aggregate information on what pages you access in our Web sites. The information we collect is used only for internal review and for DTE Energy marketing and program management.

We use industry-standard encryption technologies when transferring personally identifiable information. When we transfer certain types of sensitive information such as financial, personal, account, or service information, we redirect visitors to a secure server where all communication between your computer and ours is scrambled into hard-to-decipher code and then translated back to meaningful communication.

If you are using online transactional services, such as bill payment or our online job application feature, you may receive emails from us specific to your online transactions. You may also opt-in to receive our eNewsletters. We do not ask for personal or account information in an email unless you have contacted us first and we need to clarify your request. Be sure any links embedded in the email are actually taking you to a DTE Energy site. If you have any doubt an email is really from us, go to our Web site directly by typing into your browser window and navigating to the desired page.

We encourage you to report suspicious email by forwarding the message to

Short Message Service (SMS) is a text messaging feature offered on a phone or mobile system device that allows you to send messages from one device to another. Data obtained from you in connection with this SMS service only include your cell phone number, your carrier's name, and the date, time and content of your messages and other information that you may provide. We may use this information to contact you and to provide the services you request from us, and to otherwise operate, develop and improve the service. Your wireless carrier and other service providers may also collect data about your SMS usage, and their practices are governed by their own policies. We will only use information you provide to the service to transmit your text message or as otherwise described in this document. Nonetheless, we reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request. When you complete forms online or otherwise provide us information in connection with the service, you agree to provide accurate, complete, and true information.

To enrich the content of our Web sites we may provide links to other sites operated independently from DTE Energy and its affiliate companies. DTE Energy and its affiliate companies are not responsible for the practices and privacy policies of these other sites. These other sites may collect personal information from their visitors. We recommend you check their privacy policies.

Our privacy policy is reviewed on a regular basis. When an update is made, the date at the top of this page changes to reflect the date new content was posted on this page. If there are any questions or concerns about this Privacy Policy, please email

Registered users of may update their account information online by choosing the My Account tab, signing in and selecting the appropriate left navigation link under My Profile. Job applicants who have registered with us may sign in to our online application program on the Careers Web site to view and update their personal information.

If you have questions about this Privacy Policy or comments about our Web sites' content, please contact:

The Webmaster
DTE Energy One Energy Plaza
Room 1575 WCB
Detroit, MI 48226

or by email to



A single repair could set you back $400 or more. But plans are available starting at about $3 per week.

No Out-of-Pocket Repair Charges

No Out-of-Pocket Repair Charges

No service call fees, no charge for covered labor and parts.

Expert Service

Expert Service

Reliable, quality service by screened, highly skilled technicians dispatched from service centers near you.



Add other appliances—the extra fridge, a second furnace or A/C, or a spare range—for more protection.

Cash for Replacements Option

Cash for Replacements Option

Up to $2,500 per year toward the purchase of new appliances with our GreenBacks℠ Cash option.

Around-the-Clock Help

Around-the-Clock Help

If an appliance problem occurs, our hotline is available 24x7x365.


No service call charges. No parts or labor charges.


Included on your monthly DTE Energy bill.


When appliance issues happen, call us anytime.

5 good reasons to give yourself Home Protection Plus:

Covered appliance repairs are free. No service call charges. No parts or labor charges.
A single furnace or A/C repair can cost $300, $400 or more. With Home Protection Plus, you'll have a single, predictable monthly fee—and no budget-busting surprises.
Plumbing Protection guards against budget-breaking problems. Pure peace of mind!
If something goes wrong, you'll have just one number to call for a repair pro you can trust.
Your low monthly fee is included on your DTE Energy bill. No separate payments to remember or checks to send.

What Customers Are Saying About Home Protection Plus

Find a plan that's right for you! Or call 800.556.0011 to enroll by phone.

Shop for Plans

The Home Protection Plus program is not regulated by the Michigan Public Service Commission. Repair service programs may be available from another provider. By signing up for Home Protection Plus repair coverage, you are not switching your electric or natural gas utility and service. Your regulated utility rates and the conditions of your service are not affected by activation of Home Protection Plus or by your decision to use the services of another repair service provider.

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