Privacy

DTE Energy may set cookies in order to automatically measure visits on its Web sites and improve your browsing experience by storing information, including your own selections and preferences, on your device. We do collect the browser type and version and IP (Internet Protocol) address of visitors. We also gather aggregate information on what pages you access in our Web sites. The information we collect is used only for internal review and for DTE Energy marketing and program management.

We use industry-standard encryption technologies when transferring personally identifiable information. When we transfer certain types of sensitive information such as financial, personal, account, or service information, we redirect visitors to a secure server where all communication between your computer and ours is scrambled into hard-to-decipher code and then translated back to meaningful communication.

If you are using online transactional services, such as bill payment or our online job application feature, you may receive emails from us specific to your online transactions. You may also opt-in to receive our eNewsletters. We do not ask for personal or account information in an email unless you have contacted us first and we need to clarify your request. Be sure any links embedded in the email are actually taking you to a DTE Energy site. If you have any doubt an email is really from us, go to our Web site directly by typing dteenergy.com into your browser window and navigating to the desired page.

We encourage you to report suspicious email by forwarding the message to custserviceweb@dteenergy.com.

Short Message Service (SMS) is a text messaging feature offered on a phone or mobile system device that allows you to send messages from one device to another. Data obtained from you in connection with this SMS service only include your cell phone number, your carrier's name, and the date, time and content of your messages and other information that you may provide. We may use this information to contact you and to provide the services you request from us, and to otherwise operate, develop and improve the service. Your wireless carrier and other service providers may also collect data about your SMS usage, and their practices are governed by their own policies. We will only use information you provide to the service to transmit your text message or as otherwise described in this document. Nonetheless, we reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request. When you complete forms online or otherwise provide us information in connection with the service, you agree to provide accurate, complete, and true information.

To enrich the content of our Web sites we may provide links to other sites operated independently from DTE Energy and its affiliate companies. DTE Energy and its affiliate companies are not responsible for the practices and privacy policies of these other sites. These other sites may collect personal information from their visitors. We recommend you check their privacy policies.

Our privacy policy is reviewed on a regular basis. When an update is made, the date at the top of this page changes to reflect the date new content was posted on this page. If there are any questions or concerns about this Privacy Policy, please email custserviceweb@dteenergy.com.

Registered users of dteenergy.com may update their account information online by choosing the My Account tab, signing in and selecting the appropriate left navigation link under My Profile. Job applicants who have registered with us may sign in to our online application program on the Careers Web site to view and update their personal information.

If you have questions about this Privacy Policy or comments about our Web sites' content, please contact:

The Webmaster
DTE Energy One Energy Plaza
Room 1575 WCB
Detroit, MI 48226

or by email to custserviceweb@dteenergy.com